Privacy Policy

1. Introduction

Luxepoxy Premium Coatings ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.luxepoxycoatings.com and submit a quote request or contact us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We collect information you voluntarily provide to us when you submit a quote request form, contact us by phone or email, or otherwise communicate with us. This may include:

• Full name
• Email address
• Phone number
• City or service area
• Type of project and surface details
• Any additional information you include in your message

We also automatically collect certain technical information when you visit the Site, including your IP address, browser type, operating system, referring URLs, and pages visited. This is collected through standard web analytics tools for the purpose of improving Site performance.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule on-site assessments and project consultations
• Send you project updates, estimates, and follow-up communications
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Sharing Your Information

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business — such as CRM platforms, email service providers, and scheduling tools — solely to the extent necessary to provide those services. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5. Cookies & Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your browsing experience and analyse Site traffic. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.

We use analytics tools (such as Umami Analytics) that collect anonymised, aggregated data about Site usage. No personally identifiable information is collected through these analytics tools.

6. Third-Party Services

Our Site integrates third-party services including Google Maps (for our service area map) and LeadConnector (for our chat widget). These services may collect information about your visit in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with on our Site.

7. SMS Communications

Luxepoxy Premium Coatings LLC may send SMS (text) messages to customers and prospective customers who have explicitly opted in to receive such communications.

• Who sends messages: All SMS messages are sent by Luxepoxy Premium Coatings LLC, Murrieta, California.
• Types of messages: We send two categories of SMS messages: (1) Transactional messages — including quote follow-ups, appointment confirmations, project status updates, and direct client communication regarding active or completed projects; and (2) Marketing messages — including special offers, seasonal promotions, and service announcements, sent only to contacts who have provided separate express written consent.
• How you opt in: You opt in to receive SMS messages by voluntarily checking the consent checkbox(es) on our quote request form at www.luxepoxycoatings.com. Entering your phone number alone does not constitute consent to receive SMS messages.
• Message frequency: Message frequency varies based on your project status and communication needs. You will not receive unsolicited bulk messages.
• Message & data rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• How to opt out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent.
• How to get help: Reply HELP to any message for assistance, or contact us directly at (619) 215-6319 or [email protected].
• SMS consent is not shared: Your SMS consent and phone number will never be sold, rented, shared, or transferred to third parties for their own marketing purposes. SMS consent data is used solely to facilitate communication between you and Luxepoxy Premium Coatings LLC, and may be shared with our SMS platform provider (GoHighLevel / LeadConnector) solely for the purpose of message delivery.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Quote request data is typically retained for up to 3 years for business record-keeping purposes.

10. Your Rights (California Residents — CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know — You may request information about the personal data we have collected about you.
• Right to Delete — You may request that we delete your personal data, subject to certain exceptions.
• Right to Opt-Out — You have the right to opt out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us using the information in Section 13.

11. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: